Questions & Answers
I would like to send in my device for a STC, who do I turn to?
I would like to carry out an update to the latest ERC guidelines for my AED. Who do I need to contact?
Where can I find the SN of my device?
Each AED of the HeartSave series has a type plate on the back of the device, which states the device type, the serial number of the AED as well as the production date.
Is there a STC requirement if my AED is placed in a public space?
Am I still required to have a STC performed on my AEDs if I bought them before 2017? At that time the description said something about 'STC-exempt'...?
Do you also offer an on-site repair service?
Do your AEDs operate according to the current guidelines?
What happens when the new guidelines are published?
Is there a matching guideline update for my (older version) AED then?
How is a guideline update performed?